Cancellation & Refund Policy
We value your trust and strive to provide flexibility in your travel plans. Explore our clear and customer-friendly cancellation and refund guidelines designed for your peace of mind.
Last updated on 07-03-2025 16:00:00
Cancellation and Refund Policy
At TRIPNETIX [A unit of Finaura Infonetix llp], we aim to provide a seamless travel experience for our customers. However, we understand that plans may change. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed.
1. General Guidelines
1.1. This policy applies to all bookings made through our website and any other modes like offline calls etc.,
1.2. Refunds will be processed in accordance with the terms set by our payment gateway partners and may take up to 7–10 business days to reflect in your account, depending on your bank or payment method.
1.3. Any fees charged by the payment gateway (e.g., transaction or processing fees) are non-refundable unless required by law.
2. Cancellation Policy
2.1. Cancellation by the Customer
- Cancellations must be initiated via your account on our website or by contacting our customer support team.
- Cancellation requests made within the specified timeframe of the booking (as detailed in the product-specific terms) will qualify for a refund, minus any applicable cancellation fees.
2.2. Cancellation by TRIPNETIX [A unit of Finaura Infonetix llp]
- If we cancel your booking due to unforeseen circumstances, a full refund will be provided, including any fees charged.
2.3. Non-Refundable Bookings
- Some services, such as promotional or discounted offers, may be explicitly marked as non-refundable. Please review the terms and conditions before making a booking.
3. Refund Policy
3.1. Refunds will be initiated only after verifying the cancellation request and ensuring compliance with the terms of this policy.
3.2. Refund amounts will vary depending on the cancellation time, service type, and partner-specific policies.
3.3. Refunds for partial cancellations (e.g., one leg of a round trip) will be processed based on the specific service terms.
4. Processing Fees
4.1. A cancellation fee may apply to recover costs incurred by TRIPNETIX [A unit of Finaura Infonetix llp] and our payment gateway partners. The fee amount will be communicated during the cancellation process.
5. Payment Gateway Compliance
5.1. All transactions comply with the rules and regulations of our payment gateway partners. Any chargebacks or disputes must be resolved directly with your payment provider.
6. Modifications to the Policy
6.1. TRIPNETIX [A unit of Finaura Infonetix llp] reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.
7. Contact Us
For any questions or assistance with cancellations or refunds, please contact our customer support team at:
- Email: tripnetix@gmail.com
- Phone: +91-77995 99960
By booking with TRIPNETIX [A unit of Finaura Infonetix llp], you agree to the terms of this Cancellation and Refund Policy.